A pending deposit usually means the payment request was created but the final confirmation has not reached the account balance yet. Based on the search results collected in this conversation, many users report that deposits are often instant, but delays can still happen for several hours and in some cases up to one to three business days.

The first checks are simple: confirm the payment left your bank or wallet, verify the selected method had sufficient funds, and make sure the account number, reference, or phone field was entered correctly. Small input mistakes can stop the crediting flow even when the deduction appears successful.

If the money is deducted but the balance is unchanged, keep screenshots of the payment receipt, transaction ID, amount, date, and account name. Then wait through the normal processing window before opening a support request with full evidence.