When a deposit is deducted but not received, the most important thing is to separate a display delay from a real payment failure. Users commonly describe cases where the bank side shows success while the betting balance updates later.
Refresh the account session, sign out and sign back in, clear the browser cache, and check the wallet or cashier history. Some deposit issues are linked to session errors, browser cache conflicts, or temporary processing queues.
If the amount is still missing, collect proof before contacting support: screenshot of the deduction, transaction number, amount, currency, payment method, and the exact time. This helps support trace the payment faster.
Pending Guide
Do not crop the evidence too aggressively. A full screenshot that clearly shows the payer account, payment status, and timestamp is usually more useful than a small image cutout.
Support Notes
Refresh the account session, sign out and sign back in, clear the browser cache, and check the wallet or cashier history. Some deposit issues are linked to session errors, browser cache conflicts, or temporary processing queues.